Refund Policy

1. All Sales Are Final

Purchases are non-refundable. Account setup and detection services consume resources immediately upon activation. Please watch our platform videos and review our documentation before purchasing.

An account that has run one or more checks is not eligible for a refund. A check is consumed the moment it starts: the processing cost is committed, and the results are delivered and cannot be handed back. This covers the full amount paid, not only the checks that were run, and it applies however many checks are left on the account, however soon after purchase you ask, whether the results matched what you expected, and whether the check completed, failed, or found nothing. See Section 7.3.1 of the Terms of Service.

2. Non-Refundable Situations

• Checks already run: Any account that has started at least one check, through the dashboard, Quick Check, the API, the CLI, the MCP servers, or an LMS integration. Started checks consume resources that cannot be recovered.
• Student accounts: Students are not eligible for refunds under any circumstances. Codequiry is designed for educators maintaining academic integrity, not for students testing their work against detection systems.
• Lifetime application deposits: The $1,000 Lifetime application deposit is non-refundable. Applications are reviewed on a use-case basis at Codequiry's sole discretion and may be declined. If approved, the deposit credits in full toward the final Lifetime agreement. If declined, withdrawn, or abandoned, the deposit is retained as compensation for review time. Applicants accept this term in writing before payment.
• Forgotten trial cancellations: Users who forget to cancel during the 1-day trial are not eligible for refunds. The trial is fully automated and full quota is delivered immediately upon activation.
• Upgrades from free accounts: Users who upgrade from a free account to Pro are not eligible for refunds, as they are already familiar with the platform and make an informed decision.

3. Before You Purchase

We provide everything you need to evaluate Codequiry before committing:

• Platform demo videos and feature walkthroughs
• Documentation guides and use-case examples
• Pre-sales support: contact our team with any questions before purchasing to ensure the platform meets your needs

4. Why Service Costs Are Non-Recoverable

To provide comprehensive plagiarism detection, we partner with dozens of third-party providers. These costs are incurred immediately upon account activation and cannot be recovered:

• GitHub & repositories: access to millions of code repositories
• Web search engines: Google API and advanced web crawlers
• AI detection services: AI-generated content detection partners
• Private databases: academic papers and code collections

5. How to Request a Refund

We want every user to succeed with Codequiry. If you still need a refund after our team has tried to help, here is the process:

• Contact support using the HelpDesk widget in the bottom-right of your dashboard.
• Provide details: your account email, subscription dates, and the reason for the request.
• Review: we review every request within 2–3 business days.
• Processing: approved refunds are processed within 5–10 business days.