Contents
At a glance
- New plans are charged at signup, with no free trial.
- Purchases are final once your plan starts.
- No refunds once a check has run.
- Cancel any time from the Billing page.
- Cancelling permanently deletes your account, right away.
- If we charge you by mistake, we'll fix it.
1. Trying Codequiry first
New plans don't come with a free trial, and your card is charged when you sign up. If you'd like a head start, the platform videos walk through everything.
If your account is already on a trial, cancel from the Billing page before it ends and you won't be charged. If you don't cancel, your plan starts automatically when the trial ends and that first charge is final.
2. Purchases are final
We're unable to provide refunds, and all purchases are final. We say so on our pricing page, at signup and at checkout, before you pay, so you know where you stand before you buy anything.
3. What this covers
All purchases are final once they're made. Here's what that means in practice.
Once a check has run
Once any check has run on your account, the purchase can't be refunded, including the checks you haven't used yet. This applies whether the check finished, failed, was stopped or found nothing, and wherever it was started: the dashboard, Deep Scan, the API, the CLI, the MCP servers or an LMS integration. See Section 11.2 of the Terms of Service.
A trial that turned into a plan
If the trial ends without being cancelled, the plan starts and its full quota is unlocked, so that charge can't be refunded. Setting a reminder for the day before your trial ends is the easiest way to avoid this.
The Rapid add-on
Rapid is charged the day you add it because its extra scans, priority processing and private infrastructure are switched on straight away. That charge can't be refunded. You can cancel Rapid any time to stop it renewing. See Section 6 of the Terms of Service.
Renewals, upgrades and check packs
Monthly and yearly renewals, plan changes, extra checks and HyperScans, and unlock offers are all final. We don't give partial refunds or credit for the rest of a billing period, for checks you didn't use, or for moving to a smaller plan. The good news is that checks you buy never expire.
Free accounts and accounts that are not allowed
Upgrades from a free account can't be refunded, since you've already been able to try Codequiry before paying. Codequiry is strictly for educational institutions, schools, departments, professors and businesses that work with code. Students and individuals acting for themselves may not open an account, and purchases on an account opened against that rule can't be refunded either.
4. Cancelling
You can cancel at any time, and it only takes a moment.
- Sign in and open Billing. Go to the Billing page in your dashboard.
- Press Cancel trial or Cancel subscription. On a team account, only the account owner can cancel.
- Read the warning and confirm. Cancelling takes effect right away, not at the end of the period you've paid for.
Cancelling permanently deletes your account. Once no subscription is left on it, the account goes with every check, result, uploaded file and unused check. This can't be undone and we can't restore it, so download anything you want to keep first. The rest of the period isn't refunded. If you have both a plan and Rapid and cancel only one, the account stays until the other is cancelled too.
Can't sign in? Enter your account email on the cancel page in the Help Center, open the link we email you, and confirm. That cancels every subscription on the account, Rapid included, and deletes the account.
These are the only ways to cancel. Requests sent by email or chat can't cancel an account, so please use one of them to be sure it's done.
5. Charges made in error
If something went wrong on our side, such as a duplicate charge, we'll put it right. Please write to us by post at the address in Section 22 of the Terms of Service so the billing team receives it and it's on record. We can't handle charges through email or chat.
Please talk to us before your bank. If a charge that was properly made is disputed, the account is paused while the dispute is open and may be closed, and we share the account's sign-up and usage records with the card issuer. See Section 11.5 of the Terms of Service.
6. Your legal rights
Nothing on this page takes away a refund right that the law where you live gives you and doesn't allow to be waived. Where such a right applies, we'll honour it. See Section 21.1 of the Terms of Service.
Have a question about this policy before you buy? The Help page covers the most common ones.