Refund Policy
All purchases are final. This page explains why, and what to do if something goes wrong.
We cannot issue refunds post-trials
The moment you pay, whether a trial unlocks, a plan starts or you top up, your whole quota is unlocked and we pay the services that run your checks. Those payments can't be taken back, so we can't refund yours.
Once your trial ends, your payment goes to third-party providers. They can't refund us, so we can't refund you.
You pay
Grow, one month. Your whole quota unlocks straight away.
Providers we pay
$22.00Card processing
2.9% + 30¢, to the card processor
Everything else
Server hosting, taxes, other fees and profit
This is why refunds aren't possible on Codequiry. The $22 is paid out the moment your plan starts, and those providers don't give it back.
* Not every plan makes Codequiry a profit. On some, such as Grow, hosting, taxes and fees can take more than the $4.89 left over, and we take a loss to keep the plan as affordable as possible.
When we can't refund
Every purchase is final, because setup and checking costs start the moment your account is active. Before you buy, watch the platform videos, read the documentation, or ask us anything.
A check has run
Once any check has run on your account, nothing on it can be refunded. A check uses paid resources the moment it starts, and its results can't be handed back. This covers the whole amount you paid, not just the checks you used. It applies however many checks you have left, however soon after buying you ask, and whether the check finished, failed, found nothing or gave results you didn't expect.
It doesn't matter where the check was started: the dashboard, Quick Check, the API, the CLI, the MCP servers or an LMS integration. See Section 7.3.1 of the Terms of Service.
A trial you didn't cancel
If you don't cancel during your 2-day trial, the charge that follows can't be refunded. When the trial ends, the plan's full quota unlocks straight away. Why?
To cancel, use the Billing page in your dashboard. That is the only place a trial or subscription can be cancelled.
Upgrading from a free account
Upgrades from a free account can't be refunded. You've already used Codequiry before deciding to pay.
Student accounts
Student accounts can't be refunded. Codequiry is built for educators checking their students' work, not for students testing their own work against detection.
If you didn't cancel your free trial
By the time you ask for a refund, the money has already been spent on your checks.
Your plan starts and the full quota unlocks
The whole month of checks and HyperScans lands on your account at once, not a little at a time.
We pay the providers for it
That quota is bought from the search and AI services listed above. They don't give it back, whether you use it or not.
Cancelling is free
Cancel from the Billing page in your dashboard at any time during the trial and you're never charged.
If you still want a refund
If our team has tried to help and you still want to ask, here is how it works.
Contact us
Use the chat at the bottom-right of your dashboard.
Tell us the details
Your account email, when you subscribed, and why you're asking.
We review it
2 to 3 business daysWe process it
If it's approved.
5 to 10 business daysSomething not working?
Tell us first. Most problems are fixed the same day.