Refund Policy

Clear, Fair, and Transparent

Last Updated: October 20, 2025
USUALLY FIXED IN MINUTES

Having Issues? Talk to Us First! 💬

Before considering a refund, let our technical team help you. 95% of issues are resolved within 24 hours — most within minutes. Whether it's configuration, understanding results, API integration, or feature questions, we've helped thousands of educators get the most out of Codequiry.

Fast Response Times
Expert Technical Help
Personalized Solutions
Feature Training & Tips

Still need a refund after we've tried to help? We'll make the process smooth.

✨
30-DAY GUARANTEE

Money-Back Guarantee for Educators

Professors with classrooms of 30+ students are eligible for a full refund within 30 days if the platform doesn't meet their needs.

Non-Refundable Situations

❌ Student Accounts - No Refunds

Students are not eligible for refunds under any circumstances. Codequiry is designed for educators to maintain academic integrity, not for students to test their work against detection systems.

Forgotten Trial Cancellations

Users who forget to cancel during the 3-day trial period are not eligible for refunds. The trial system is fully automated, and full quota is delivered immediately upon activation.

Upgrades from Free Accounts

Users who upgrade from free to Pro accounts are not eligible for refunds, as they're already familiar with the platform and make an informed decision.

Refund-Eligible Situations

✓ Large Classrooms (30+ Students)

Full refund available within 30 days for educators with classrooms over 30 students who have actively used the platform but find it doesn't meet their needs.

✓ Educator/professor account
✓ Over 30 students enrolled
✓ Proof of active platform use
✓ Request within 30 days

Inactive Educator Subscriptions

Teachers with subscriptions active for over 30 days with zero platform usage are eligible for a refund of up to one month of charges.

Exceptional Circumstances

  • Technical errors preventing service usage
  • Billing errors or duplicate charges
  • Extended service outages (48+ hours)
  • Unauthorized charges (with proof)

How to Request a Refund

We genuinely want every user to succeed with Codequiry. Before submitting a refund request, please give our technical support team a chance to help resolve your issue — most problems have quick solutions!

0

Try Support First

Recommended: Chat with our team about your issue. We're here to help!

1

Contact Support

Use the HelpDesk widget in the bottom right of your page

2

Provide Information

Include your account email, subscription dates, and refund reason

3

Review

We'll review within 2-3 business days

4

Processing

Approved refunds process in 5-10 business days

Understanding Our Service Costs

To provide comprehensive plagiarism detection, we partner with dozens of third-party providers. These costs are incurred immediately upon account activation and cannot be recovered.

GitHub & Repositories

Access to millions of code repositories

Web Search Engines

Google API and advanced web crawlers

AI Detection Services

AI-generated content detection partners

Private Databases

Academic papers and code collections

Questions About This Policy?

Our support team is here to help clarify any questions about refund eligibility.